Refund policy

Return & Refund Policy

Last Updated: August 10, 2026

At Sky E-Cart, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible product, we are happy to assist you with a return, replacement, or refund in accordance with the policy below.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with its original packaging, accessories, manuals, tags, and other included items.
Not show signs of misuse, physical damage, or alteration.
Include your order number or proof of purchase.

Returns requested after 7 days may not be accepted unless the product is covered by a manufacturer warranty or the issue is confirmed to be a manufacturing defect.

2. Damaged or Defective Products

If your order arrives damaged, defective, or with a manufacturing issue, please contact us within 48 hours of delivery.

For damaged or defective items, please provide:

Your order number.
A description of the issue.
Clear photos or videos showing the product and damage.
Photos of the packaging when applicable.

After reviewing the issue, SkyECart may offer a replacement, repair, store credit, or refund, depending on the circumstances and availability of the product.

3. Wrong Product Received

If you receive an item different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate resolution, which may include sending the correct product or providing a refund.

4. Change of Mind / Unwanted Items

If you simply change your mind about your purchase, you may request a return within the 7-day return period, provided the item is unused, unopened where applicable, and in completely resalable condition.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed by SkyECart.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

Products marked as Final Sale or Non-Returnable.
Used, damaged, altered, or incomplete products.
Products missing original packaging or accessories.
Products damaged due to misuse, negligence, improper installation, or unauthorized modification.
Products that cannot be resold for hygiene or safety reasons after being opened.
Digital products, downloadable products, or services, where applicable.

Additional product-specific return restrictions may be stated on the relevant product page.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

7. Partial Refunds

In certain circumstances, SkyECart may issue a partial refund if:

The product has minor damage that does not qualify for a full refund.
Accessories or original packaging are missing.
The product shows signs of use that reduce its resale value.

The amount of any partial refund will be determined after inspection.

8. Return Shipping

If the return is due to:

A defective product,
A damaged product received during delivery, or
An incorrect product sent by SkyECart,

SkyECart will determine the appropriate return-shipping arrangement.

For returns due to customer preference, change of mind, incorrect selection, or other reasons not caused by SkyECart, the customer may be responsible for return shipping costs.

9. Exchanges & Replacements

Where available, customers may request an exchange or replacement instead of a refund.

Replacement products are subject to stock availability. If the requested replacement is unavailable, Sky E-Cart may offer an alternative resolution, such as a refund or store credit.

10. Lost or Damaged Return Shipments

Customers are responsible for ensuring that returned products are properly packaged and shipped using a trackable delivery service when required.

Sky E-Cart is not responsible for return shipments that are lost or damaged before reaching us unless the return shipping arrangement was provided or authorized by Sky E-Cart.

11. How to Request a Return

To request a return, please contact our customer support team with:

Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos (if applicable):

Do not send a product back without first receiving return instructions from SkyECart.

12. Refund Policy Abuse

SkyECart reserves the right to refuse returns, replacements, or refunds where there is reasonable evidence of fraud, abuse of the return policy, repeated unreasonable return requests, product misuse, or intentional damage.

13. Policy Changes

Sky E-Cart reserves the right to update or modify this Return & Refund Policy at any time. The policy applicable to your order will generally be the policy in effect at the time of purchase, subject to applicable law.