Refund policy

At Sky E-Cart, we want you to be satisfied with your purchase. Returns may be requested within 7 days of delivery, provided the product is unused, in original condition, with its packaging, accessories, and proof of purchase. Damaged, defective, or incorrect products must be reported within 48 hours, along with the order number and clear photos/videos where applicable. Change-of-mind returns are accepted when the item is unused and resalable, but return shipping may be the customer's responsibility. Final-sale, used, damaged, incomplete, hygiene-sensitive, digital, or otherwise non-returnable products may be excluded.

Once a returned item is received and inspected, approved refunds are normally issued to the original payment method within 5–10 business days, although banks or payment providers may take additional time. Depending on the situation, SkyECart may offer a replacement, exchange, repair, store credit, full refund, or partial refund. Customers should contact support and receive return instructions before sending any product back. SkyECart reserves the right to refuse returns in cases of fraud, misuse, or policy abuse and may update this policy when necessary, subject to applicable law. Website: www.skyecart.com