Shipping policy

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping with Skyecart. We are committed to getting your order to you safely and as quickly as possible. Please review the following information regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. During busy periods, sales events, holidays, or other circumstances outside our control, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. Shipping & Delivery Times

Delivery times depend on your destination, shipping method, product availability, and the carrier handling your package.

Estimated delivery times are provided during checkout or on the relevant product page. These estimates are not guaranteed delivery dates.

Please allow additional time for:

Customs clearance
Public holidays
Weather conditions
Carrier delays
High-volume shopping periods
Incorrect or incomplete shipping addresses
Circumstances outside our control

We recommend placing your order as early as possible if you need an item by a specific date.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Skyecart may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly communicated on our website or at checkout.

4. Order Tracking

When tracking is available for your shipment, we will provide the tracking information by email after your order has been dispatched.

Please note that tracking information may take some time to become active after the package has been handed to the shipping carrier.

If your tracking information has not updated for several days, please contact us so that we can assist you.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Skyecart is not responsible for delays, failed deliveries, or additional shipping costs caused by:

Incorrect addresses
Incomplete addresses
Incorrect postal/ZIP codes
Missing apartment, unit, or house numbers
Incorrect recipient information

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. International Shipping

Skyecart may ship products internationally depending on product availability and destination.

International customers are responsible for complying with applicable laws and regulations in their country. Depending on the destination, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless explicitly stated otherwise at checkout, customs duties, import taxes, and related charges are the responsibility of the customer.

Customs requirements vary by country and can cause additional delays. Shopify also notes that international shipments may require accurate customs information, including product descriptions and HS codes.

7. Customs & Import Delays

For international orders, your package may be held by customs for inspection or additional documentation.

Skyecart cannot control customs processing times and is not responsible for delays caused by customs authorities.

If a customer refuses to pay applicable customs duties or taxes and the package is returned to us, any refund may be reduced by applicable shipping, return, customs, or other charges.

8. Lost, Stolen, or Damaged Packages

Once an order has been shipped, it is handled by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location.

If you believe your package has been lost or stolen, contact us as soon as possible. We will work with the shipping carrier where possible to investigate the issue.

For damaged packages, please contact us promptly and provide photographs of the package and damaged item. This will help us investigate the claim and determine the appropriate resolution.

9. Delayed Orders

While we work hard to ensure timely delivery, delivery dates can sometimes be affected by circumstances outside our control.

These may include severe weather, natural disasters, carrier disruptions, customs delays, strikes, public holidays, incorrect addresses, and other unforeseen events.

A shipping delay does not automatically qualify an order for a refund or cancellation.

If your order appears significantly delayed, please contact our customer support team and we will do our best to assist you.

10. Returned or Undeliverable Packages

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the package, please contact us.

Additional shipping charges may apply if you request that the package be shipped again.

Any refund for an undeliverable order will be handled in accordance with our Refund & Return Policy and may be subject to applicable shipping or return costs.

11. Multiple Products in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, fulfillment location, or shipping requirements.

You may therefore receive multiple packages for a single order.

You will receive tracking information for shipments when tracking is available.